Feedback: Part 3 – Relationships

Our relationships with those who are giving us feedback are, obviously, an important factor in how we receive the feedback they give us. Thus, Stone and Heen's second "trigger" in their book, Thanks for the Feedback, is the "truth trigger." Here, I'll cover the two big pitfalls of feedback conversations caused by relationship triggers: switchtracking and the blame game. Switchtracking … Continue reading Feedback: Part 3 – Relationships

Feedback: Part 2 – The Truth

See Feedback: Part I for a breakdown of Thanks for the Feedback by Douglas Stone and Sheila Heen. They outline three types of feedback (evaluation, coaching, and appreciation) and three "triggers" that make feedback hard to take (truth triggers, relationship triggers, and identity triggers). I'm going to cover Truth Triggers here; what they are, how to avoid it, … Continue reading Feedback: Part 2 – The Truth

Friday Reads: Difficult Conversations

Difficult Conversations blew my mind in graduate school. It has stuck with me ever since because of the simple way in which it lays out the core hurdles of difficult conversations of all kinds. It is an important read for anyone who has to have difficult conversations at work, and has played a major role in … Continue reading Friday Reads: Difficult Conversations